Continuing Education
Medical Assistants: "Professionally Speaking" | CMA CEU Virtual Workshop
Program Notes:
- Every attendee must log-in individually to gain access to the workshop so virtual attendance is documented
- The live, 4-hour session is required for CEU attainment; recorded video or partial participation will not be allowed
- The Zoom link will be sent to your email address 2-3 days prior to the workshop.
* Please check junk or spam folder if you don't find information in your main inbox. With our recent name change from WITC to Northwood Technical College and subsequent email domain change, emails from Northwood Tech employees will come from an @NorthwoodTech.edu domain.
Presenters: Kelly Sylte | Christy Kobernick | T Leeper
Day/Time: Saturday, April 9 | 8:00a - 12:00p
Mode: Web Conferencing via Zoom
Catalog Number: 47-509-409
Class Number: 25002
Additional information: This program is approved by the American Association of Medical Assistants (AAMA).
Approval Number: 140179
CEUs: 4 General
Brochure
This program is designed to enhance the learning of CMAs working in area health facilities providing new information on current trends in healthcare.
This program is sponsored by: Northwood Technical College
- Agenda
-
8:00 - 8:10 a.m.
Welcome and announcements; technology overview and log-in name8:10 - 9:00 a.m.
The Basics of Professional Telephone Communication9:00 - 9:10 a.m.
Break9:10 - 11:00 a.m.
Crucial Conversations11:00 - 11:10 a.m.
Break11:10 a.m. - 12:00 p.m.
Caring for Trans and Gender Diverse Patients12:00 p.m.
Wrap up and evaluations
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Session One
Title: The Basics of Professional Telephone Communication
Presenter: Kelly Sylte, Ph.D., Online Adjunct Professor, Northwood Technical College
Objectives:
- Identify characteristics of professionalism when speaking with a client on the phone
- Recognize the components needed for a complete professional message
- Review effective communication strategies in difficult situations, i.e.: angry or rude client, confused client
Resources:
The Basics of Professional Telephone Communication (pdf)
Session Two
Title: Crucial Conversations
Presenter: Christy Kobernick, Director of Training and Development, Northwood Technical College
Objectives:
- Differentiate between facts and stories
- Construct the opening statement for a crucial conversation
Resources:
No resources available at this time.
Session Three
Title: Caring for Trans and Gender Diverse Patients
Presenter: T Leeper, Coordinator for Gender and Sexuality Programs, University of Wisconsin-Superior
Objectives:
- Know and share terminology related to gender expression and diversity
- Understand what might be more hurtful than helpful when providing care
- Recognize various ways of supporting and caring for gender diverse patients
Resources:
Caring for Trans and Gender Diverse Patients (pdf)
