Customer Service Manager
Technical Diploma
30 Credits | 1 Year
Financial Aid Eligible
Ashland*, New Richmond* Rice Lake*, Superior*
Outreach Centers: Balsam Lake*, Hayward*, Ladysmith*
*Combination of Online, Your Choice and On Site instruction. Select courses are available at the Northwood Tech Outreach Centers. Please contact your local campus for specifics
Career Cluster: Business Management
Digital Badge Opportunity
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Customer service managers are essential in both online and physical location businesses. The ability to react to customer needs with mutually beneficial solutions is valued by employers. No two days are the same for customer service managers, making for an exciting career.
Program Overview
The first year of the Business Management associate's degree, the Customer Service Manager technical diploma will prepare you to implement the activities of production, pricing, distribution, and promotion of products. You’ll apply marketing, customer service, project management, and finance skills in solving business problems. In addition, communication and computer skills will enhance your ability to launch your career.
Program Outcomes
Customer Service Manager graduates will be able to:
- Implement the activities of production, pricing, distribution, or promotion of products.
- Assist employees and customers in handling difficult or complex problems.
- Coordinate work schedules, tasks, and production sequences to reach production goals.
Technical Standards
In this program, students should be able to meet specific technical standards, which are the essential skills and abilities needed to be successful in a program, with or without reasonable accommodation. It is important to review and understand these standards before applying to the program.
Capitalize on past experience and maximize your professional service potential with Northwood Tech’s Customer Service Manager credential.
Take your classes in a variety of options to fit your lifestyle.
Build relationships with fellow classmates that will last a lifetime.
Improve interpersonal communication.
Academics
Classes are offered at the Ashland, New Richmond, Rice Lake and Superior campuses. Select courses are available at the Outreach Centers in Balsam Lake, Hayward and Ladysmith. You can take classes in various instruction types including Online, Your Choice or On Site.
Experienced Instructors
Northwood Tech is large enough to serve you but small enough to know you. Northwood Tech's experienced instructors are knowledgeable, approachable and eager to help you.
Cutting-Edge Curriculum
Northwood Tech's continuous networking with business professionals, employers and recent graduates will ensure your courses are up-to-date and applicable for your future career.
Career Pathways
As a Customer Service Manager student at Northwood Tech, you can continue your education to build upon your credentials by working to obtain the Business Management associate degree.
Required Courses
Program-specific courses covered include Customer Service Management, Marketing Principles, Principles of Finance and Project Management. Software courses include Excel, Word, Outlook, PowerPoint and Access.
Featured Customer Service Manager courses
Customer Service Manager is Part of a Career Pathway
As a Customer Service Manager student at Northwood Tech, you can earn credentials each step of the way!
Take this first and get a credential.
Continue your education to earn an associate degree.
Continue your education to earn your bachelor's degree.
Admissions and Tuition
Northwood Tech has an easy admission process that can be completed in one visit. Please see the details under the "Requirements and Application" section to get started.
Tuition and Fees
Northwood Tech breaks down the cost of education, so you'll have a good idea of how much your education will cost.
Financial Aid
Financial aid is available to help you pay for your education. It can come in the form of grants, loans, federal work-study, military and veterans benefits, division of vocational rehabilitation benefits, and scholarships.
Learn More About Paying for College
Cost of Attendance
The Cost of Attendance (COA) is an estimate of the costs that you may incur while attending Northwood Technical College.
Estimated Total Program Tuition 2024-25*
Customer Service Manager
30 Credits | 1 Year
$4,856
*Tuition is an estimate and does not include any miscellaneous fees for various courses, tools, books, supplies or uniforms. Program book costs are in addition to tuition and fees and vary depending on course selection and where the books are purchased or rented.
After the Northwood Tech Customer Service Manager Program
Upon completion of the program, you will earn a technical diploma in Customer Service Manager. Continue your education at Northwood Tech in the Business Management associate degree.
Transfer Center
Transfer your Northwood Tech credits to a four-year college to earn your bachelor's degree and beyond.
Career Outlooks
Northwood Tech's graduates experience success. Learn more about the types of careers you can get after graduation.
Get the Northwood Tech experience
Attend an event or schedule a campus tour/program shadow.
Download the Catalog
Learn more about programs, courses, tuition and fees, services and more.
Finding the class you want to take has never been easier.
