Customer Service Specialist
Technical Certificate
14 Credits | Less than 1 year
Ashland*, New Richmond*, Rice Lake*, Superior*, Online
Outreach Centers: Balsam Lake*, Hayward*, Ladysmith*
*Combination of Online, Your Choice , and On Site instruction. Select courses are available at the Northwood Tech Outreach Centers. Please contact your local campus for specifics.
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Finding the class you want to take has never been easier.
With the Customer Service Specialist certificate, your career opportunities will be strengthened with the ability to effectively and professionally communicate and provide both internal and external customer service to a global and diverse business community.
Program Overview
Customer service specialists are in high demand in every organization. The ability to communicate clearly, listen effectively and provide exceptional customer service are essential skills for these positions. The Customer Service Specialist Certificate prepares you to serve a diverse customer base in business.
Program Outcomes
The Customer Service Specialist certificate will prepare you to:
- Communicate clearly in a professional manner
- Provide ethical service to a diverse customer base
- Demonstrate effective listening skills
- Use appropriate technology (software and equipment) for customer service tasks
- Align products and services to customer needs
Technical Standards
In this program, students should be able to meet specific technical standards, which are the essential skills and abilities needed to be successful in a program, with or without reasonable accommodation. It is important to review and understand these standards before applying to the program.
Take your classes in a variety of options including online, Your Choice or in a traditional classroom. Start the courses in August or January, summer or mid-semester—you decide.
Use your essential skills to provide great customer service.
Flexible scheduling and start dates.
Learn by doing.
Academics
The Customer Service Specialist certificate is conveniently available at any Northwood Tech location. This certificate is your first step toward the Customer Service Manager technical diploma and Business Management associate degree.
Experienced Instructors
Northwood Tech is large enough to serve you but small enough to know you. The experienced faculty are knowledgeable, approachable and eager to help. The sizes of your classes will allow for the attention you deserve.
Cutting Edge, Relevant Curriculum
Continuous networking with business professionals, employers and recent graduates keep your courses up-to-date and applicable to your future career.
Employability Essentials
You will be ready to meet employer expectations in the areas of communication, technology and professionalism.
Required Courses
The program curriculum addresses professional poise, conflict resolution, non-verbal communication, listening skills, and respectful engagement in a multi-cultural, global business setting.
Featured Customer Service Specialist Courses
Customer Service Specialist is Part of a Career Pathway
As a Customer Service Specialist student at Northwood Tech, you can earn credentials each step of the way!
Take this first and get a credential.
Continue your education to earn your associate's degree.
Continue your education to earn your bachelor's degree.
Admissions and Tuition
Northwood Tech has an easy admission process. Get started by completing the Online application form.
Tuition and Fees
Northwood Tech breaks down the cost of education, so you'll have a good idea of how much your education will cost.
Learn More About Paying for College
Cost of Attendance
The Cost of Attendance (COA) is an estimate of the costs that you may incur while attending Northwood Technical College.
Estimated Total Program Tuition 2024-25*
Customer Service Specialist
14 Credits | Less than 1 year
$2,435
*Tuition is an estimate and does not include any miscellaneous fees for various courses, tools, books, supplies or uniforms. Program book costs are in addition to tuition and fees and vary depending on course selection and where the books are purchased or rented.
After the Northwood Tech Customer Service Program
Upon completion of the program, you will earn a Customer Service certificate. Continue your education at Northwood Tech in the Customer Service Manager technical diploma and Business Management associate degree.
Transfer Center
Transfer your Northwood Tech credits to a four-year college to earn your bachelor's degree and beyond.
Career Outlooks
Northwood Tech's graduates experience success. Learn more about the types of careers you can get after graduation.
Ready to join Northwood Tech's successful graduates? Easily apply today.
Get the Northwood Tech experience
Attend an event or schedule a campus tour/program shadow.
Download the Catalog
Learn more about programs, courses, tuition and fees, services and more.
Finding the class you want to take has never been easier.
