Broadband Service Technician Apprentice

Broadband technician checking cable on electrical panel

Broadband Service Technician Apprentice

Registered Apprenticeship

4 Credits | 12 Months


Career Cluster: Architecture and Construction

Northwood Tech is not accepting applications for this apprenticeship at this time. 

What is an Apprenticeship?

A Registered Apprenticeship is a state-certified training program that combines paid related instruction and on the job training. Apprentices are trained under a written training agreement called an indenture. While indentured, the employer agrees to teach the student the skills of the trade and the apprentice agrees to learn the skills involved.

Broadband Service Technician Apprentice Overview

The Broadband Service Technician assists with onsite installations, troubleshooting, repairs and maintenance of telecommunication products and equipment that broadband providers sell and lease. The technician will have direct, face-to-face contact with customers and is expected to be proactive with the sale of services and products. Services include, but are not limited to, Telephony, Video/CATV/DBS, Internet, WiFi and/or high-speed networks. Technicians will exceed customer expectations by performing extraordinary customer service by identifying customer needs and providing them with communication solutions. Products and services include, but are not limited to, Local Services, Central Office Services, Structure Cabling, MAC (Moves, Adds and Changes), Voicemail, Audio and/or Video Conferencing and non-regulated CPE.

Program Outcomes

Broadband Service Technician Apprentice graduates will be able to:

  • Install Customer Services
  • Repair Services and Network
  • Install Network Elements
  • Maintain Network
  • Perform Sales and Customer Service
  • Perform Administration
  • Adhere to Safety Practices
Broadband Tech standing in a trench

On-the-job learning is 90% of apprenticeships. Apprentices are full-time, paid employees trained by the employer's skilled workers. 

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Learn the theory behind daily job duties.

Broadband technician checking cables

Progressive wages are earned by apprentices as their skills grow. Wages are set by the employer. Apprentices are paid to attend related instruction.


The Broadband Service Technician Apprenticeship courses are offered fully online.

Typical Schedule

Students are able to work at their own pace and the instructor will connect with students as needed throughout the term

Program Features

This 12-month training program includes 2,000 hours of on-the-job training and 144 hours of paid related instruction.

Transition to Trainer

The Transition to Trainer course is required for completion. Students will take this course the last semester of the apprenticeship

Required Courses

Program courses are state approved and designed specifically to meet employer needs. 

Explore the Required Courses

Featured Broadband Service Technician Apprentice Courses

| 2 CR
This course will introduce the apprentice to broadband services and practices for understanding Telco, HFC, IPTV and fiber-optic communication systems. The apprentice will be able to identify the physical layers of broadband networks and installation components. Apprentice will gain a deeper understanding of the networking devices and how they operate in the broadband network.
| 2 CR
This course will provide the theory necessary to understand and troubleshoot the components and systems support unique to the broadband industry. Theory will be specialized in following areas Telco, HFC, IPTV and Fiber Optic networks. You learn to apply basic troubleshooting techniques and repair procedures of broadband service support and repair.

Admissions and Tuition

Northwood Tech is not accepting applications for this apprenticeship at this time. 

To become an apprentice in the state of Wisconsin, one must first be indentured by the State Bureau of Apprenticeship Standards (BAS). To become indentured you must:

  • Contact an employer on your own. Employment is a requirement of entering an apprenticeship.
  • Once you have an employer / sponsor, contact the Bureau of Apprenticeship Standards to initiate the application process between you and your employer

Cost of Attendance

The Cost of Attendance (COA) is an estimate of the costs that you may incur while attending Northwood Technical College.

Learn More About Cost of Attendance


Estimated Total Program Tuition 2023-24*

Broadband Service Technician

4 Credits | 12 Months


*Tuition is an estimate and does not include any miscellaneous fees for various courses, tools, books, supplies or uniforms. Program book costs are in addition to tuition and fees and vary depending on course selection and where the books are purchased or rented. 

After the Northwood Tech Broadband Service Technician Apprentice Program

Upon completion of the apprenticeship, you will receive a Completion Credential from the Department of Workforce Development Bureau of Apprenticeship Standards.


Eric Lockwood, Director, Apprenticeships and Academies
Email Eric

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